Project Outline
Jigsaw is a unit within Google that builds technology to counter censorship, disinformation, and digital threats to open societies. I joined to help make one of their most critical tools more accessible to the people who need it most.
Product Context
Outline is Jigsaw's open-source VPN tool. It's built to help users in censored or surveilled environments set up their own private network and share it with others for safer, more resilient access to the open internet.
Content Strategy
Developed the content strategy for Outline's help center: identifying documentation gaps, prioritizing user needs, and building a framework for scalable, maintainable support content.
Documentation & FAQs
Authored help center documentation and FAQs that gave users clear, accessible guidance on setting up and sharing Outline, reducing friction for a global audience with varying levels of technical expertise.